How long will my project take?

Timelines vary depending on the scope of your project but on average, our main package usually take 6 weeks to complete. Website design takes 6-8 weeks from start to finish. If you have a set deadline that needs to be met, please let us know right away.

Please make sure that you’ll be available when the project is in action, as we’ll need to communicate back-and-forth regularly, and this will affect the timeline.

I’ve never hired a designer before, what will the process be like?

We use a consistent process with every job to be efficient and have successful results. We’ll communicate with you throughout the project and update you frequently on where we are at and what’s next. We prefer to work with you, rather than for you, so it’s important you’re available and contactable.

Before everything kicks off, it’ll be beneficial for you to have a think about your business from a high level including things like goals and vision, so that you’re clear in what you want to achieve.

Do we need to live near each other to work together?

Not at all! Home base is Melbourne but we work with clients across Australia, US and Europe. We’re used to working remotely with the majority of our clients (even the local ones). We can communicate via email / phone / Skype.

What if I have something extra that I need designed, but it’s not listed? Do you do small jobs?

Please get in contact – we might be able to help you out..! If not, we can refer you to someone who can.

Roughly how much does it cost?

Download the Pricing and Services Guide.

I’d like to be able to update the artwork files myself. Is that possible?

No problem. Please let us know when we first start talking about your project, because this will affect the way we create your files and also the rights to alter our work. There will be an extra cost for editable files to accommodate these factors.

How far in advance do I need to contact you about my project?

We are generally booked 2 - 3 months in advance. Once you make contact, we can give you a good idea of when we can begin the project.

Can I contact you whenever?

Our business hours are 10am - 5pm weekdays, closed public holidays. Email is the best way to get in touch.

I need a website and I already have my logo. Can we work together?

Yes, we can. We do require your logo and branding to be organised and well-done, for your own benefit. You’d get the most value by choosing the Brand Passage and adding a website though, so we can apply all of the foundational strategy and creative direction from the branding directly to your website so it’s fully consistent and seamless. You won't regret it.

I need my logo done really quickly… is that possible?

Generally we’re booked 2-3 months in advance and our process takes time for a reason - quality! Ask anyway, because there may be space in the schedule, but a rushed timeline incurs rush fees. Time pressure often results in a lesser quality result, so it’s not great for either party.

I need good SEO. Can you do that?

We take measures to set up to be well understood by search engines. We’re not SEO specialists, but we know what needs to be done to meet the general requirements.

Do you just do websites on Squarespace?

Nope - we can work to create or update your site on Wordpress or other non-Squarespace platforms. When we design for other platforms, we don’t do development [making your website functional] - rather, create the design and we'll put you in contact with developers.

Will you be able to help with my website down the track?

We are passionate about finishing the job properly, so we will give you clear and thorough guidance on how to use [and maintain] your site once the project wraps up, so you’ll be able to action changes yourself. Of course, we’re not going to leave you high and dry and will be available for assistance where you need.